Last Updated: March 29, 2026

By using the Services, or by clicking “I Agree” or similar electronic acceptance you agree to be bound by the terms of use set out below (the “Terms of Use"), as well as by our Privacy Policy which describes how Medora protects the personal information of Users.

Medora Clinic Inc. (“Medora”, “we”, “us” or “our”) is a business providing virtual healthcare and mental health services (the “Services”) to its patients (the “Users”). Our Services are provided by video call, audio call or instant messaging (the “Consultations”). Our Services may be accessed via links that can be opened on mobile devices, through a web browser (the “Links”), or by telephone.

You will be asked to accept these Terms of Use as part of your registration with us. Thus, if you do not wish to be bound by these Terms of Use, please do not access or use our Services.

You must read and complete any consent notification presented to you prior to receiving our Services. This consent outlines, among other things, the risks and limitations of virtual care and provides other important information necessary to obtain your informed consent.

Medora may update or revise these Terms of Use from time to time. You will be deemed to have accepted the Terms of Use as amended if you continue to use our Services after any amendments are made.

1.    Provision of the Services

The Services are provided at a distance using information and communications technologies, such as interactive messaging, audio and video technology. Our Users will have access to quality medical and healthcare services from licensed or accredited healthcare professionals, including but not limited to nurse practitioners (each, for the purposes of these Terms of Use, a “Medora Professional”) via a telemedicine Consultation, whether by audio or video (“Telemedicine Consultation”). Our Services, where available, are provided using Medora Professionals duly licensed in Canada in their province and/or territory of practice and when required, in your province and/or territory of residence.

During a Telemedicine Consultation, you and the Medora Professional may discuss your medical history, your symptoms, and any tests or treatment that you may require. The Medora Professional may use the Telemedicine Consultation to assess your condition and may prescribe medication to you, order tests or refer you to another healthcare provider for in-person examination, treatment or follow-up care.
 

You agree that except as otherwise disclosed or scheduled with the Medora Professional prior to any provision of Services or any Consultations or as provided in these Terms of Use, you will only use the Services for your benefit and will not use the Services for the benefit of a third party. Notably, you agree that any prescriptions you may receive from one of our Medora Professionals are solely for the personal use of the individual named on the prescription and that you will keep confidential any and all discussions held during group Consultations as directed by Medora Professional.

Telemedicine is convenient and promotes access to healthcare. However, please note that there are certain limitations and potential risks associated with telemedicine, including, but not limited to, the following:
●    Telemedicine is dependent on broadband infrastructure and therefore, Telemedicine Consultations are susceptible to degradation or loss of connection; 
●    Not all health conditions can be adequately assessed through telemedicine due to technological limitations. Therefore, you should always seek advice from a medical practitioner in person if you are unsure about whether you have been able to explain or communicate your medical needs through our Telemedicine Services in an appropriate manner, or if you have any concerns about the advice you receive from us;
●    Our Services are not intended to replace your existing healthcare providers, such as your family doctor. All our Medora Professionals are duly registered and licensed with the applicable regulatory body in their province and/or territory of practice and have committed to provide Services in accordance with best practice and applicable professional standards, however they may not have access to your up-to-date medical records, which may result in an inaccurate assessment and/or treatment plan; 
●    Medora will put in place security measures to ensure the protection of personal information sent and received during a consultation; and
●    Our Services are not intended to be used and shall NOT be used for medical emergencies. If you have a medical emergency, you must immediately contact the emergency services in your area or go to the nearest hospital or healthcare center.

PLEASE ALSO NOTE THAT MEDORA ONLY PROVIDES A MEANS THAT CONNECTS YOU WITH OUR MEDORA PROFESSIONALS. THE MEDORA PROFESSIONALS ARE SOLELY RESPONSIBLE FOR AND HAVE COMPLETE CONTROL, AUTHORITY AND SUPERVISION OVER ALL SERVICES PROVIDED TO YOU, INCLUDING, BUT NOT LIMITED TO MEDICAL ADVICE, DIAGNOSIS, TREATMENT AND ANY OTHER MEDICAL PROCEDURES THAT COULD BE PROVIDED OR THE CONSULTATIONS. MEDORA DOES NOT SUPERVISE OR HAVE ANY CONTROL OVER THE PROVISION OF HEALTHCARE SERVICES BY THE MEDORA PROFESSIONALS, THE MATERIALS, TOOLS OR METHODS USED BY A REGULATED HEALTH PROFESSIONAL, THE TREATMENT PROVIDED BY A REGULATED HEALTH PROFESSIONAL OR THE CONDUCT OF A REGULATED HEALTH PROFESSIONAL. NEITHER MEDORA NOR ANY OF ITS AFFILIATED COMPANIES OR PARTNERS SHALL BE HELD LIABLE FOR ANY SERVICES PROVIDED TO YOU BY A REGULATED HEALTH PROFESSIONAL.

2.    Quality and Complaints

Our Services are provided by appropriately qualified and experienced professionals. If you are not satisfied with the Services provided or should you wish to raise a concern about our Services, please do so as soon as possible following the event by contacting us via the email at info@cliniquemedora.com. In case of any concerns related to our Services, our team will conduct an internal investigation. Note that they might communicate with you during or after the internal investigation in order to seek your input and/or additional details. All concerns related to our Medora Professionals will be handled with respect for the confidentiality of our Users information and their right to privacy (on a data minimized, need-to-know basis); and, where applicable, in accordance with the rules applicable to these Medora Professionals as per their relevant regulatory body.

All disputes between you and a Medora Professional are between you and such professional and not with us. Under no circumstances do we have an obligation to resolve any dispute or provide a refund to you (in such case that the Consultations were paid by you directly).

3.    User Accounts

In order to be provided with the Services, we will register you an account (“Account”). To register for an Account, you must be aged 14 years or older, and have been invited by Medora to create an Account. 
As part of the registration process, you will be required to provide us with certain information about you, such as full name, date of birth, email address, phone number and mailing address.
You will have the opportunity to provide us with a photo of your health insurance card or if it does not include a photo identifying you, a piece of identification issued by a government authority with photo, to allow us to identify you when providing health care.

You may also be required to provide us with payment and banking information to facilitate payments. Please refer to Section 5 regarding the collection and processing of any of your personal information by Medora for more details.

You agree that you will provide accurate, current and complete information about yourself and promptly inform us of any update to the information in your Account to ensure that your Account is accurate, current and complete. 

4.    Minors and Dependents

A child aged less than 14 years old (a “Minor”) or a child who lacks the necessary capacity to give valid consent to his or her medical treatment (each, a “Dependent”) is not permitted to register for an Account. However, Dependents may receive Services via the Platform through their parent’s or legal guardian’s Account, provided that the parent or legal guardian is with the Dependent when the Dependent is using the Account and that the parent or legal guardian has given their consent. If you use an Account to obtain Services for your Dependent, you are responsible for complying with these Terms of Use.
 

All Medora Professionals reserve their right to assess whether a person has the capacity to provide consent to his or her medical treatment on a case-by-case basis. If a Medora Professional determines that a person is a Dependent, the Dependent’s parent or legal guardian must abide by the terms defined in the preceding two paragraphs whenever the Dependent receives the Services.

5.    Privacy and Communications

In order to provide you with access to the Services, you understand that we will need and will collect and use certain information about you, including your personal information and personal health information as defined in, and in accordance with, our Privacy Policy. Please take the time to read it as it includes important details about how we collect and process your personal information. 

For more information about our collection, use, disclosure and protection of your personal information, please read our Privacy Policy. Questions or requests with respect to your personal information may be sent via email to info@cliniquemedora.com.

We may send you certain communications in connection with your request for Services. For example, we may send you reminders of your Consultations, administrative notices and other information. We will always send you communications containing your personal health information from our secure electronic medical records software. We will also try to send any other communications to you via secure channels. However, when we are unable to contact you via secure channels, we may be required to use an unsecured message or contact a family member in order to provide safe care. Unsecured messages or messages to family members will only include a request for you to contact us.

6.    Appropriate Use of the Services
 

Medora’s Services are offered in the provinces of Québec, Ontario and Prince Edward Island. Some of the Services are regulated and may not be available in all jurisdictions due to the different laws and regulations for such services. The Services offered depends on your eligibility for the Services and your location of access to the Services.
You must inform us in advance of your location so that Medora can ensure that a Consultation is permitted under the laws and regulations of the jurisdiction in which you are located at the time of the Consultation. Medora Professionals reserve the right, in their sole discretion, to refuse or discontinue the provision of Services to any User at any time, including in cases of actual or suspected misuse of the Services, notably in light of these Terms of Use.

7.    Communicating with employees and Medora Professionals

You acknowledge and agree to refrain from using inappropriate language or engaging in inappropriate conduct when communicating with Medora employees and Medora Professionals, whether or not such language or conduct is directed at the individual with whom you are communicating. Inappropriate language includes, without limitation, any speech or content that is abusive, harassing, vulgar, hateful, or defamatory, or that discriminates against any person on the basis of gender, race, religion, ethnicity, sexual orientation, family status, or disability.
You further agree not to attempt to communicate with any Medora employee or Medora Professional through any means other than official communication channels, unless otherwise mutually agreed upon or expressly authorized by a Medora employee or Medora Professional.
 

8.    Charges
 

You may access and use the Links on a mobile device or through a web browser. You are solely responsible for ensuring that you meet any applicable software requirements and for any data charges, fees, or expenses incurred in connection with your access to and use of the Links.
 

You must provide valid credit card information as your method of payment. Where applicable, and if the Service is eligible, an insurance receipt will be provided to you.
 

Medora is not responsible for any exchange rate fluctuations or for any fees charged by your payment provider or financial institution.

YOU AGREE TO PAY FOR ALL CONSULTATIONS EXCLUSIVELY THROUGH THE DESIGNATED MEDORA PLATFORM AND NOT TO MAKE ANY DIRECT PAYMENTS TO ANY MEDORA PROFESSIONAL. ALL PAYMENTS MUST BE PROCESSED THROUGH MEDORA.
 

If you request a Service consisting of a Consultation with a Medora Professional other than the one initially consulted, you acknowledge that you and such Medora Professional are entering into a direct professional relationship. Medora will facilitate and process payment of the applicable charges on behalf of the Medora Professional. Payment made through Medora will be deemed equivalent to payment made directly to the Medora Professional.
 

9.    Cancellation Fees
 

Appointment cancellations or rescheduling must be made within the timeline specified in the Links. Late cancellation fees may apply. The applicable timelines and fees for each service are displayed when booking or managing your appointment.
 

Medora reserves the right to cancel your appointment if (i) you are more than 5 minutes late, (ii) if your environment is not safe or private, or (iii) if communication is not secure.
 

10.    Links to Third-Party Sites and Third-Party Information

Use of certain links may direct you away from Medora’s website to third party websites. Such third party websites are not under our control, and we are not responsible for the contents of any such website or any link contained in such website. The third party links included on Medora’s website are provided for your convenience, and the inclusion of such links does not imply a recommendation or endorsement by us of any such website or the products or services offered therein. If you decide to access any of the third party websites, you do so entirely at your own risk.  You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such third party websites

Any third-party content, data or publications made available through Medora’s website are furnished by us on an as-is basis for your convenience and information. Any opinions, advice, statements, services, offers, or other information made available by third parties, including Medora Professionals, information providers, or any user of Medora’s website, are those of the respective author(s) or publisher(s) and not of us. WE DISCLAIM ANY WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, THAT THE INFORMATION IN SUCH PUBLICATIONS IS ACCURATE OR COMPLETE.

11.    Ownership of Intellectual Property Rights
 

The contents of Medora’s website include, without limitation, all information, data – except the Users’ data –, products, materials, services, software applications and tools, design elements, text, images, photographs, illustrations, audio and video contents, artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively the “Content”).

The Content together with all trademarks and other intellectual property displayed, distributed, or otherwise made available via the Medora’s website, are the exclusive property of Medora, and its successors, assigns, licensors, and/or suppliers. Unless you have agreed otherwise in writing with us, nothing in these Terms of Use gives you a right to use any of the Content, our trademarks or other intellectual property of Medora. You may not assign or transfer any of the Contents to any party.

No information or statement contained in these Terms of Use shall be construed as conferring, directly or by implication, estoppel or otherwise, any license or right under any patent, copyright, trademark, or other intellectual property right of Medora or any third party. You must not alter, delete, or conceal any copyright or other notices contained on Medora’s website, including notices on any of the Contents that you are permitted to download, transmit, display, print, or reproduce from Medora’s website.

Any unauthorized or prohibited use of any Contents may subject you to civil liability, criminal prosecution, or both, under applicable federal, provincial, state and local laws.

You may not create a link to Medora’s website without our prior permission. We may, however, if requested, grant a limited, non-exclusive right to create a link to Medora’s website provided that such link is to the entry page of Medora’s website and does not portray us or any of our activities or services in a false, misleading, derogatory, or otherwise negative manner.

The limited rights granted to you under these Terms of Use may be revoked by us at any time for any reason whatsoever.

12.    Termination and Cancellation

If you wish to withdraw your consent in relation to the collection, use and disclosure of your personal information, you may do so by writing to info@cliniquemedora.com.

Subject to any applicable laws and the ethical and professional obligations of any Medora Professional(s) providing Services to you, we will have no further obligation of any kind whatsoever to you or any other party. We reserve the right to preserve, retain or delete your information, including personal information, in accordance with the Privacy Policy and any applicable laws and regulations.

13.    Limitation of Liability
 

In the province of Quebec, we are liable to you for damages for which we are liable to you under applicable law.

In other Canadian provinces and territories or any other jurisdiction, we will not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages caused to you in connection with your use of our Services.

14.    Connectivity
 

IN NO EVENT WILL MEDORA LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET, ELECTRONIC COMMUNICATIONS, TELECOMMUNICATIONS NETWORKS OR OTHER SYSTEMS OR NETWORKS OUTSIDE OUR REASONABLE CONTROL.
 

15.    General

These Terms of Use, constitute the entire agreement between you and Medora relating to your use and our provision of the Services. You agree that we may provide you with notices, including those regarding changes to these Terms of Use, by email, regular mail, or postings on Medora’s website.

You agree that if we do not exercise or enforce any legal right or remedy which is contained in these Terms of Use (or which we have the benefit of under any applicable law), this will not be taken to be a formal waiver of our rights and that those rights or remedies will still be available to us.

If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, this will not affect any other provision of these Terms of Use and the agreement between you and us will be deemed amended to the extent necessary to make it legal, valid, and enforceable.

16.    Obtaining Medora Content

To request our consent for any of the actions for which such consent is required under these Terms of Use, please send us an email to info@cliniquemedora.com. We reserve the right to refuse any such requests at our sole discretion.

17.    Applicable laws and competent jurisdiction

THE LAWS OF THE PROVINCE OF QUEBEC AND THE FEDERAL LAWS APPLICABLE THEREIN SHALL GOVERN THESE TERMS OF USE IN ALL RESPECTS, EXCEPT FOR ANY CONFLICT OF LAWS THAT WOULD RESULT IN THE APPLICATION OF OTHER LAWS.

ANY OTHER DISPUTE RELATING TO THESE TERMS OF USE OR THE USE OF THE PLATFORM SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF MONTREAL, PROVINCE OF QUEBEC.